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Please allow up to a week for this to be processed. If you don’t have an account you can also unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing emails. If that doesn't work, please get in touch by going to the 'contact us' tab on this page. If you’ve forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset.
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If you would like to update your contact preferences you can do this by logging into My Account and editing your ‘Contact Preferences’. You can tell us you no longer wish to continue receiving marketing information from us at any time. These rights include the ability to control your marketing preferences. You can find out more about your rights, choices and how we use your information in our new Privacy Notice. We have updated our privacy notice to ensure we’re complying with new changes in data protection law. If using PayPal, please contact PayPal directly if your payment has been declined. If the above doesn't help, your credit card company or bank will have more information.
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If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your Karen Millen account.
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A typical refund will take up to 21 days: 14 days to be returned and processed, with up to 7 days for it to make its way through the banking system.